Refund & Return Policy

🔁 Refund & Return Policy – FI MART STORE

At FI MART STORE, we value your trust. Our Refund & Return Policy is designed to give you a safe and worry-free shopping experience.

📦 Return Policy

You may return a product within 7 days of delivery if:

• The item is defective, damaged, or incorrect
• The product is unused, in its original packaging, and includes all accessories/manuals

❌ Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (groceries, food items)
• Personal care or hygiene products (if unsealed)
• Customized or made-to-order products
• Items marked “Final Sale” or “Non-Returnable” at the time of purchase

💵 Refund Process

If your return is approved:

• Refunds are processed within 5 to 7 business days
• Refunds are made via:
  • Bank Transfer
  • Easypaisa / JazzCash
  • Store credit / voucher (on request)

🔁 Exchange Option

We also offer product exchange instead of refund if:

• The item is available in stock
• You prefer a replacement over a refund

📌 How to Request a Return

1. Contact us within 7 days of delivery
   📧 Email: support@fimartstore.pk
2. Share your:
   • Order Number
   • Product Name
   • Clear reason for return
   • Picture of the item (if damaged/wrong)
3. Our team will guide you on next steps including pickup or return address.

⚠️ Important Notes

• We reserve the right to reject returns that do not meet our policy terms.
• Refunds will not be issued for late claims or intentional product misuse.
• Shipping fees may be non-refundable depending on the case.

✅ “Your satisfaction matters – That’s why we make returns easy and fair.”